Privacy Policy

Privacy Policy

At Koh Lipe Travelers, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Koh Lipe Travelers collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

Who are we?

Koh Lipe Travelers is our an online booking website for transfers between Hat Yai airport to Pakbara and Koh Lipe, where we offer our complete range of products and services directly to consumers.

What information do we collect?

We collect two types of information from you on our websites, via email, and through our service providers and distribution partners. Personal Information is information that identifies you personally, such as your name and email address. We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.

In order to purchase our services, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number, credit card details and other personally identifying information. If you do not provide Personal Information when purchasing one of our services, we cannot confirm your purchase or fulfill your booking.

When you register with Koh Lipe Travelers, we ask for basic information including your name and email address, and Other Information such as your signup location. If you connect to Koh Lipe Travelers using Facebook, we may also collect information that you have chosen to make available in your Facebook privacy settings, including Personal Information such as your Facebook email address and Facebook username, Other Information such as your profile picture and friend lists, and any other Personal or Other Information you have chosen to make available.

When you visit Kohlipetravelers.com, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information such as your website searches and bookings. If you are subscribed to any of our email marketing communications - including newsletters and destination alerts, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country.

In some instances we may also ask for Other Information such as demographic data, including your country of residence, gender, age, travel habits, etc.

We use your personal information in the following ways :

  • to provide you with the information you request about our products;
  • to send you email marketing messages and information;
  • to fulfill your bookings;
  • to confirm your purchases;
  • to ensure you are correctly billed;
  • to measure and track demographic details about our customers;
  • to target content on our website to more closely match your interests;
  • to target the appropriate content for email marketing messages to better match your interests.

We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.

If you connect to Koh Lipe Travelers using Facebook, we may show you reviews, photos and tours that your Facebook friends have posted, shared, saved or purchased on Koh Lipe Travelers. Note that, if you have Facebook friends who are using Koh Lipe Travelers, they may also share information about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings.

You can also choose to access third-party social media websites and services through Koh Lipe Travelers (such as Facebook and Twitter). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies.

Some of the Personal Information we collect is shared with our service partners (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with your name and your local contact details, if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, your email address, etc.). We do not provide our service providers with any other Personal Information. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider's privacy policy to determine how such service provider may use or disclose your Personal Information.

We also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.

We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of our ability to analyze such data by clicking here.

We may also use or disclose Personal Information as we believe to be necessary or appropriate :

  • under applicable law, including laws outside your country of residence;
  • to comply with legal process;
  • to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions;
  • to protect our operations or those of any of our affiliates;
  • to protect our rights, privacy, safety or property, or that of our affiliates, you or others;
  • to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information, as long as it is so combined.

Email communications you can expect to receive from Koh Lipe Travelers

We may send to you marketing emails with information about Koh Lipe Travelers deals, destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from Koh Lipe Travelers, you have several choices for opting out of future mailings:

  • You may email Privacy@kohlipetravelers.com and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or message body.

Please note that, even if you opt-out of receiving future marketing communications from Koh Lipe Travelers, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.

Our Security and Storage Measures

At Koh Lipe Travelers we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a "secure session" be established using Secure Socket Layer (SSL).

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Koh Lipe Travelers will not be held responsible for events arising from unauthorized access to your Personal Information. Koh Lipe Travelers will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Koh Lipe Travelers and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new services, and, as such, from time to time this Privacy Policy may be reviewed and revised.

Koh Lipe Travelers reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the "LAST UPDATED" legend below.

Contacting Us

For some Koh Lipe Travelers services you can access and update your registration and Personal Information online.

To correct or update any other Personal Information, or if you have questions about Koh Lipe Travelers 's Privacy Policy, please email our Privacy Officer at Privacy@kohlipetravelers.com.

Cookie policy

What is a cookie?

A cookie is a piece of data that is stored on a computer, tablet or mobile when you browse the Internet which allows that computer, tablet or mobile device to be recognised when the site is visited again. Cookies placed by us, our commercial partners or other third parties when you visit this website do not recognise you personally; they recognise the device you are using. Cookies allow several important features on the website, such as making bookings and returning to pages that you have searched. They also help to keep the website secure, remember your preferences and personalise content on the website so that it is more relevant to you. Oh, and don’t worry, because cookies absolutely do not harm your device in any way!

Why do we have a cookies policy?

We like to be as open with you as possible about what you can expect when you visit our website. Our implementation of a cookies policy also allows us to comply with government legislation, which is kind of important.

Our cookies policy

To make full use of this website, and your device, when you browse the internet you should accept cookies. A lot of online functionality will only work with the use of cookies, which means that without them, your online experience may be a bit boring. Please note that our cookies will not store any of your personal information, including any payment or address details.

Functionality cookies

These cookies remember the choices that you have made on the website, like different searches et cetera, and provide enhanced, personalised features. They can also be used to provide services you have requested, such as watching a video or commenting on a blog. These cookies can only tell us how you move around this website, not other websites.

Essential cookies

These cookies are, as the name suggests, essential. They enable you to move around the website and use its features, such as the secure areas of the site. Without these cookies, things like shopping baskets and access to your orders could not be provided.

Advertising cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement, and help measure the effectiveness of an advertising campaign.

Performance cookies

These cookies collect information about how you use the website, such as which pages you visit most often, and if you get error messages on any of the pages. The information gleaned from these cookies is only ever used to improve how the website works.

Managing cookies

It is up to you whether you allow cookies to be placed on your device, and you have control over whether or not to allow them. You’re the boss.

What happens if I don't allow cookies?

If cookies aren't enabled on your device, your experience on the website may be limited. You may not have the opportunity to browse fully and freely or add products to your basket and purchase them, which would render your visit basically useless!

How do I disable or enable cookies?

You will need to disable or enable cookies via your internet browser. For information on how to manage cookies your tablet or mobile, please take a look at your device’s documentation, or online help files. Here is some handy info about how to manage cookies in your browser:

Google Chrome :

In the settings menu, select 'show advanced settings' at the bottom of the page
Select the 'content settings' button in the privacy section
The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.

Mozilla Firefox :

In the tools menu, select 'options'
Select the privacy tab in the options box
From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tick box.

Internet Explorer 6+ :

In the ‘Tools’ menu, select 'Internet options'
Click on the ‘privacy’ tab
You will see a ‘privacy settings’ slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

Safari browser :

In the settings menu, select the 'preferences' option
Open the privacy tab
Select the option you want from the 'block cookies' section

For information on how to manage cookies via all other browsers, please consult your documentation or online help files.